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Coordinator – Collections

TRADER Corporation

This is a Contract position in Toronto, ON posted September 5, 2017.

Job Description

Manage a portfolio of assigned account in which revenue is at risk of being lost because of the outstanding balances owed. In the event a suitable arrangement can not be found to autoTRADER’s satisfaction then they must signify to these customers that we will no longer publish them, understanding the repercussion that this will have on an advertiser’s revenue and their ability to pay us. Coordinator may be required to do customer visits from time to time.

Key Areas of Responsibility:

  • Contacting customers to collect outstanding receivables, identify outstanding situations and follow up on these customers until resolution is obtained.
  • Work with the different internal departments to held settled outstanding situations (i.e. such as Sales, Operations or Internet for outstanding claims. )
  • Signify customer that are about to be denied future advertising and take the necessary steps once all attempts have been made to recover or receivable.
  • Do account reconciliations and provide on going billing information to customers
  • Prepare weekly report and analysis ( such as DNS, allowance for bad debt, etc. )

Required Skills

  • Strong Organizational & Time Management skills: working under deadlines and responding to multiple demands.
  • Strong Communication skills (written & verbal).
  • Perseverance: ability to work under pressure.
  • Effective Team Player.
  • Customer Focus.

Required Experience

  • High school diploma; college/technical school diploma.
  • 2 years collections experience in a commercial environment.
  • Intermediate PC skills. (Microsoft Office: Excel, Word, Outlook)
  • Accounting system experience, experience with Great Plains.

Job Location

Greater Toronto Area, Ontario, Canada

Position Type