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Benefits Services Administration Representative


This is a Full-time position in Toronto, ON posted August 11, 2017.

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization that puts people, both our members and our employees, first. We are committed to providing a positive work environment and to developing careers. We’re looking for someone to join our team as a:

Benefits Services Administration Representative

(Permanent and 1 Year Contracts available)

  • Do you have a gift for knowing what other people need?

  • Do you have a knack for knowing how to partner with people?

  • Do you instinctively know the right thing to do?

If the above sounds like you, then consider OTIP for your next career move!

As a member of our Benefits Services team, your responsibilities will include:

  • Responding to written, telephone, email, and customer service system log inquiries from plan administrators, plan members and other stakeholders.

  • Completing administrative tasks that result from requests in the department’s administration email box. This includes reviewing requests from various sources, applying proper contractual limitations ensuring requests meet with plan design schedules, pre-existing condition clauses and plan limitations.This may include triggering events for members to complete in the Plan Member Portal.

  • Administering leaves of absence ensuring all required information has been obtained. Contacts the board plan administrator or the Group Life and Disability Claims department if information is incomplete. Invoices individual members, and works with the Finance and Accounting department for individual leave payment purposes.

  • Providing information and responding to inquiries from other departments, board administrators and members regarding benefit maintenance and procedure issues, member claim issues, coverage, effective dates and outstanding information. Provides reports as required.

  • Monitoring the workflow summary in Ariel for administrative events that require Benefits Services Representative intervention.

  • Managing and actioning beneficiary forms that are not in good order through and error report.

  • Providing timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

  • A secondary school diploma.

  • Post-secondary training in insurance-related courses such as CEBS, LOMA or HIAA is considered an asset.

  • A minimum of one year of experience in group or individual life and health insurance.

  • Knowledge of life, long term disability, health and dental insurance, as well as contracts and benefits.
  • A demonstrated ability to provide outstanding service in an accurate and efficient manner.

  • Intermediate knowledge of Microsoft Office Suite applications.

OTIP is more than just a place to work. In addition to competitive salaries and industry-leading benefits, OTIP offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to participate on committees, to work collaboratively, and to continuously improve their professional skills. As one of Waterloo Area’s Top Employers for 2017, as awarded by Toronto-based publisher Mediacorp Canada, we take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more! To recruit the best, we offer the best. For more information on OTIP and its Group of Companies (TW, CURO), our company culture, and perks we offer, visit the ‘Life at OTIP’ page on our website.

If you are interested in this opportunity, please apply online.

OTIP and its Group of Companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, OTIP and its Group of Companies will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

OTIP and its Group of Companies is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.