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Click & Collect Department Manager


This is a Contract position in Toronto, ON posted September 11, 2017.

Auto req ID 107315BR Job Category Corporate Stores Job Function – External Posting Click & Collect Store Management Public Job Title Click & Collect Department Manager Banner Loblaws Province Ontario Employment Type Full time Location/Address 3671 Dundas Street West City Toronto Postal Code M6S 2T3 Job Description As the Click & Collect Department Manager you will be responsible for leading a team of Personal Shoppers and the in store experience of our Click & Collect program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service. In this exciting role, you will also: • Promote/support superior customer relations and provide customers with the “Ultimate Click & Collect Experience” • Develop an understanding of best practices related to Click & Collect in store Operations • Train and coach Click & Collect colleagues to execute all processes based on standards and consistent operating procedures. • Be committed to maintaining operational standards • Be accountable for departmental financial objectives • Work with colleagues to improve productivity, engagement and retention • Identify opportunities to reduce customer wait times upon pickup at store • Schedule all Click & Collect colleagues adhering to wage cost controls and customer servicing needs • Interpret and administer Company policy and ensure compliance with the union contract • Ensure the Maintenance of equipment as well as the safety and sanitation of the department • Be constantly on the lookout for great talent to join our team Job Qualifications We are looking for a talented and passionate leader with: • Exceptional customer service skills and a talent for building customer loyalty. • Flexibility to work a variety of hours which include days, evenings, night shifts and weekends. • The ability to work in a fast-paced environment under pressure. • The ability to lead, coach and motivate colleagues. • Strong financial acumen to deliver outstanding business results. • A commitment to delivering consistent results, every day. • Previous retail, grocery retail or hospitality management experience is an asset. Our Commitment Accommodation is available upon request for applicants and colleagues with disabilities. Removal Date 30-Sep-2017