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customer service agent


This is a Contract position in Toronto, ON posted August 5, 2017.

Interested in a new and exciting career in the tech industry? We have upcoming training classes starting soon.

Located at the Innovation Centre in north Waterloo, we are a short drive from Conestoga Mall and the Expressway.

Arvato Digital Services is seeking professionals to assist its customers in the tech industry. We offer a competitive compensation package, a business casual dress code and opportunities for professional advancement.

We offer paid training, potential $1000 incentive pay, company benefits after 90 days and tuition reimbursement.

Knowledge, Skills & Abilities:
• Excellent verbal and written communication skills
• Ability to multitask (talk, type, navigate)
• Minimum typing speed 35 WPM
• Problem solving and resolution skills
• Strong internet navigation and website user knowledge
• Solid organizational and team work abilities
• Conflict resolution skills
• Ability to work in a fast paced environment
• Computer proficiency and knowledge of how and when to use reference material and online information
• Phone etiquette skills
• Flexible work schedules
• Ability to maintain strict confidentiality with customer account information

Requirements/What you Need:
• Minimum high school diploma or equivalent, required
• Open availability between our business hours 7am-12am; 7 days a week (shift bid process)
• Prior contact centre or customer service experience preferred but not required
• Desire to be part of a growing company

What We Offer:
• Inbound calls only- No Sales or Marketing
• Starting Pay: $13.00 per hour plus up to $1,000 bonus potential and paid vacations/holidays.
• Excellent training and promotional opportunities to start and grow your career.
• Awesome company benefits: Health, Dental, Vision, Legal, Tuition Reimbursement, Life and Disability Insurances.

Drop off your resume to 619B Kumpf Drive in Waterloo (Northfield and Weber) or forward to