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Customer Service Representative

MoneyKey

This is a Contract position in Toronto, ON posted September 16, 2017.

Job Description

About Us:

MoneyKey is an online financial service provider offering consumers access to various financial products through the power of online technology. Our organization has experienced phenomenal growth since its inception in 2011 and thrives on entrepreneurial spirit, passion and top-tier talent.

About You:

You are a talented professional looking for a career, not a job. Reporting to one of the Operations Supervisors, you are responsible for assisting customers with online loan applications and the funds transfer process.

You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard. You have an opportunity to showcase your talents and great skills. You are motivated by goals, a self-starter, and are a hardworking individual who likes to wear multiple hats. We are a seeking a proven, driven team player who is looking to join a fast pace, high growth, energetic and a forward-thinking team.

Responsibilities

· Handle inbound and outbound calls.

· Use multiple web based applications for investigation and verification.

· Answer existing and potential customer questions.

· Communication of appropriate course of action to clients in a professional manner.

· Build customer confidence in the services offered by the company.

· Work as a team to obtain group and individual goals.

Requirements

· High School Diploma or equivalent, college diploma preferred.

· Excellent verbal and written communication skills.

· Bilingualism in English and Spanish is an asset.

· Exceptional customer service skills; able to build rapport with clients.

· Good knowledge of Word, Excel, Outlook and Internet.

· Minimum of 1 year of office/contact center experience.

· Previous sales/customer service experience is preferred.

· Able to prioritize workload, handle high-volume calls while maintaining a professional and personable approach.

· Demonstrated ability to thrive in a fast-paced and goal oriented environment.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

We thank all applications for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.