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Customer Service Representative

The Best Connection Inc.

This is a Contract position in Toronto, ON posted July 31, 2017.

Job Description

We are currently in need for someone to join our team at a large concrete accessory manufacturer in Etobicoke. If you are a dynamic, professional individual driven by success and meet the following criteria, then this job is for you.


  • Provide order entry support to existing customers by taking orders over the telephone, fax or electronic media.
  • Ensure attention to detail and accuracy in order entry for customers.
  • Liaises with Purchasing for Special Orders, timing, costing and lead times
  • Provide support to assigned outside sales representative.
  • Maintain rapport with customers and works to give them the best possible service.
  • Provide pricing to customers and salesmen within established guidelines.
  • Ensure price system is maintained and quotes are updated and used within the business system.
  • Ensure all returns are resolved and credited promptly (within the month).
  • Ensure price/order disputes are passed to the appropriate party to ensure they are resolved.
  • Ensure open orders are cleared.
  • Help other team members when working with customers
  • Liaises with Distribution to ensure delivery requirements are attained and special requirements addressed
  • Cooperate with Marketing, Salesmen and Distributors to introduce new products.
  • Provide MSDS when requested.


  • Must be familiar with Navison and Microsoft Office
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills. Strong reading skills
  • Self motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.