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Inside Sales and Warehouse Counter Associate

DTC Industrial Sales Ltd

This is a Full-time position in Scarborough, ON posted July 21, 2017.

Job Description

We are a rapidly growing small business located in Scarborough. We specialize in hydraulic, pneumatic and industrial hose and fittings and are currently seeking aย Inside Sales/Warehouse Counter Associate. This full time position will be responsible for providing and maintaining high level of customer service in both a warehouse and office environment. The individual must conduct himself/herself with professionalism representing the company. Only self-motivated candidates willing to learn about the trade will be considered. A successful candidate should show a strong a desire to progress within the company.

Duties and Responsibilities

  • On-the-job training provided
  • Servicing customers (in person or by telephone), offering product knowledge and direct sales service to ensure that the customerโ€™s needs are satisfied
  • Hydraulic hose assembly (Training provided)
  • Pack and ship orders
  • Answer customer’s questions regarding products, services and delivery
  • Processing orders to completion which includes pricing, picking the order and sourcing additional information (if required) accurately and efficiently
  • Work with outside salesperson and order desk team to identify, quote and close customer inquiries
  • Ensure customer service technical requirements for the customer are met
  • Research and source all customer inquiries providing solutions in a timely and organized/systematic manner
  • Support day to day transactional activities to produce a high level of customer satisfaction

  • Excellent customer service skills
  • Advanced ability to multitask and manage time well
  • Quick and enthusiastic learner
  • Demonstrated ability to work within teams, as well as independently
  • Flexibility to adjust and thrive in an environment with changing requirements and priorities for multiple projects or assignments
  • Self-motivated and goal-oriented
  • Innovation skills, creativity, willingness to share and explore new ideas
  • Advanced reading and numeracy skills
  • Excellent communication and interpersonal skills
  • Strong computer skills including Excel, Outlook, Word
  • Any experience using an inventory management system an asset

Skills Required

  • Education level: College
  • Work experience (years): 0-2 years


Salary: N/D