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Manager, Customer Service


This is a Contract position in Toronto, ON posted August 10, 2017.

Job Description

Toronto Singles is an exciting, well-established company that focuses on introducing compatible, pre-qualified individuals who are seeking a lasting, loving relationship. Due to sustained success in the Toronto area, we’re looking for a FULL-TIME (40 to 44 hours per week) Customer Service Manager to join our growing client services team at our North York offices.

As the Customer Service Manager for Canada, your focus will be to provide superior service to our clients. Primarily you will do this by managing a MatchMaking team to:

  • warmly welcome new clients to the matchmaking process and answering questions they may have
  • matching clients according to relationship aspirations and compatibility
  • actively obtaining feedback following introductions
  • communicating client feedback in order to fine-tune our service.

The goal is a happy-ever-after!

We need someone who has the hands-on skills to personally deliver a high level of customer service, and to lead and inspire others to do so!

We need someone who is:

  • able to be a caring, compassionate leader of a customer service team
  • comfortable talking about love and romance
  • a good listener with fantastic phone presence who is able to train others to do the same
  • great at teamwork
  • well-organized and methodical
  • diligent with paperwork and documentation
  • in possession of good, basic computer skills (Microsoft Office and email)

The ideal applicant for us has a background that may include courses in Psychology, Counselling, Coaching or Human Resources, with a genuine curiosity about people and interest in helping people find love! A background that includes customer service leadership experience will be expected.

In return for your hard work and commitment, we offer:

  • a competitive salary that will increase with experience
  • an opportunity to earn bonuses based on sustained excellence in customer service delivery by your team
  • an extended health benefit plan for you and your eligible dependents
  • cutting edge technology to make keeping track of clients/matches simple and easy
  • ongoing training to enhance skills

If you’re looking for a career opportunity with real job satisfaction – a chance to help our clients meet the most important person in their life – please apply with your resume! You will get extra attention if you provide a cover letter that tells us why you would be great in this role! In the letter, you should mention what customer service means to you (and how you have demonstrated it) and any relevant education.

Come and help us add to the amount of love in the world!