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Payment Solutions Advisor


This is a Contract position in Toronto, ON posted September 16, 2017.

Job Description

About Us:

MoneyKey is fast-growing fin-tech company offering consumers access to various financial products through the power of online technology. Our organization has experienced phenomenal growth since its inception in 2011 and thrives on entrepreneurial spirit, passion and top-tier talent.

About You:

You are a talented professional looking for a career, not a job. Reporting to the Director, Payment Solutions, you will be responsible for responding to inbound and outbound calls.

You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard and you have an opportunity to showcase your talents and great skills. You are motivated by goals, a self-starter, and are a hardworking individual who likes to wear multiple hats. We are a seeking a proven, driven team player who is looking to join a fast pace, high growth, energetic and a forward-thinking team.


· Respond to inbound and outbound calls.

· Use multiple web based applications for investigation and verification.

· Answer existing and potential customer questions.

· Cure & rehabilitate customer accounts in arrears.

· Communication of appropriate course of action to clients in a professional manner.

· Build customer confidence in the services offered by the company.

· Complete follow-up calls on non-responsive accounts.

· Work as a team to obtain group and individual goals.


· Strong work ethic with a passion for delivering outstanding customer service.

· Professional and courteous phone manner.

· Ability to prioritize workload and handle volume calls while maintaining a professional and personable approach.

· Detail-oriented.

· Excellent communication skills — Spanish skills are an advantage.

· Previous call center / collections experience is not required but considered an asset.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

We thank all applications for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.