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Delivery Manager

SUN LIFE FINANCIAL

This is a Full-time position in Toronto, ON posted August 11, 2017.

Role Summary:
As a member of the AOS Imaging and Workflow (IW) team, the Delivery Manager plays an integral part of the relationship management, planning, and delivery leadership for the Imaging and Workflow portfolio of projects. This role will be accountable to initiate, plan, enable, and manage through to execution of projects and initiatives. She/he is accountable to remove barriers and facilitate solutions to address business partner’s needs. More strategically, they are responsible for understanding longer-term objectives and deliverables for ES business partners, and grow the Imaging and Workflow technology to provide optimal solutions.

This position can be located at the Sun Life office in Waterloo (preferred location), or Atria (Victoria Park and Sheppard).

The Delivery Manager is also the work manager for IW delivery resources that are part of the design, development and business analysis practices.

This role reports to the Imaging & Workflow Delivery Director.
Main Accountabilities:
Delivery Management:

  • Accountable for delivery intake triage and estimation
  • Accountable for the overall success of the projects delivery
  • Responsible for approving key projects’ deliverables, such as test plans, transition plans and others as per the SLF SDLC framework
  • Support the pursuit and realization of new business opportunities
  • Strong understanding of business areas’ drivers
  • Partner with business to leverage the Imaging and Workflow technology
  • Facilitate business prioritization and decisions
  • Partner with the IW Operations Manager to ensure smooth transition of projects/changes into operations
  • Continuous improvement of delivery, demand, intake, and resource management
  • Advocate for following the CMMI framework and SDLC processes
  • Work closely with the Architect and the Delivery Director during the concept phase of projects

Project Delivery:

  • Drive for excellence in software delivery
  • Ensure delivering projects on time, on budget and with required quality
  • Serve as an escalation point for project managers
  • IT single point of contact at business PMOs
  • Responsible for vendor management

Drive Awareness and Utilization of IT Capabilities:

  • Drive the appropriate adoption and utilization of IT capabilities
  • Ensure awareness of existing and emerging IT capabilities

Quality of Service:

  • Ensure business priorities are understood
  • Ensure IT software delivery meets high quality standards, by partnering with TCoE (Testing Centre of Excellence) and reviewing all test plans

Resource Management:

  • Collaborate with the PMs and other stakeholders to ensure accurate forecast for delivery resources’ allocation
  • Responsible for allocating the delivery resources to projects and non-project activities
  • Work with the AOS Practice Managers to develop and maintain the required skills and competencies on the delivery team

Competencies:

  • Experience delivering solutions on document capture, content management, and workflow technologies
  • Excellent interpersonal, collaboration and team building skills
  • Excellent relationship management skills
  • Experience leading a technical team
  • Prior experience in a shared service or organizational matrix model is an asset
  • Demonstrated leadership quality, strong communication, organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results

Assets:

  • Technical knowledge of Enterprise Content Management systems
  • Has broad understanding of the business of an IT delivery team
  • University degree or equivalent experience
  • Technical strategy development

Notes/Unique Requirements:

  • Preferred location: Waterloo
  • Some travel between Toronto and Waterloo
  • Ability to manage a flexible work schedule

Enterprise Services, Working better together.

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We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.