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IT Production Support Lead – Contract

Direct IT Recruiting Inc.

This is a Contract position in Toronto, ON posted August 8, 2017.

Job Description

IT Production Support Lead – 1 Year Contract

Job Title: IT Production Support Lead

Company: Direct IT Recruiting Inc.

Location: Toronto

Status: 1 Year Contract

Job Category: IBM Message Queue, Message Broker, IBM WebSphere Application Server, IBM Cognos, PMP, AIX, Linux, Windows

Career Level: Senior

Work Experience: 6+ Lead, IBM Message Queue, Message Broker, WebSphere Application Server, Cognos, AIX, Linux, Windows 2008, Project Management, PMP

Industry: Financial


– 6 years of hands-on experience in working with a team of IT system administrators in the planning, analysis, upgrading, installation and configuration of software such as IBM Message Queue & Message Broker, IBM WebSphere Application Server, IBM Cognos.

– 5 years experience and knowledge of project management theories and principles to coordinate projects such as system enhancements/modifications/upgrades

5 years experience working with a team in a dynamic environment to ensure delivery of quality service within timelines

– 2 years technical experience in Unix (AIX and/or Linux)

– 2 years technical experience in Windows 2003 or Windows 2008

– 2 years technical experience in IBM Message Queue / Message Broker and WebSphere Application Server


– Work with the Production Support team resource requirements such as systems administrators needed for upgrades, patching, software installation;

– Determine implementation schedules and working out release scope and content with change management, release management, transition to operation and other technical teams;

– Work with the Production Support team resource plan in order to meet the delivery schedule as required by project(s);

– Work with the Production Support systems administrators’ activities, other teams, and service delivery partners to provide software upgrades, patching, installation, configuration, troubleshooting, testing support and production implementation;

– Ensure Production Support technical documentation are updated and presents it to the relevant authorities;

– Ensure that team members adhere to the organization applicable standards, policies and procedures such as IT security;

– Provide product, technology, non-technical and/or technical support to enable implemented systems to operate smoothly and optimize productivity for clients.