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Chief Building Operator (Housing)


This is a Contract position in Toronto, ON posted July 28, 2017.

A proven team leader with knowledge of facilities operations, maintenance management systems and procedures, and most building trade disciplines, you welcome this opportunity to join the Region of Waterloo Housing team.

In this temporary, full-time opportunity, of up to 12 months, you will plan, direct and lead the operation and maintenance of Waterloo Region Housing (WRH) facilities. This will include the delivery of corrective, demand, and preventive maintenance, rejuvenation, and restoration work associated with building mechanical, electrical, and environmental systems, building envelope and surrounding grounds, parking lots, and roadways. As a Chief Building Operator (Housing), you will also provide technical and operational advice, as well as train, assign, delegate, coordinate, and oversee the work performed by division trades and maintenance staff dedicated to WRH, as well as summer students and contractors.

This position involves participating in a regular standby/on-call rotation (which can include evenings, weekends, and statutory holidays) to respond to emergencies, call-outs, equipment failures, and breakdowns at WRH facilities. You will also work staggered hours and overtime, as required or requested.


To assume the role of Chief Building Operator (Housing), you will have the following profile:

  • Knowledge of facilities operations, maintenance management systems and procedures, and most building trade disciplines acquired through a community college certificate as a Class I Building Environmental Systems Operator or equivalent (e.g., education and/or experience in each of 10 components of the certification program), plus 5 years of institutional, commercial, and/or residential experience in building maintenance and construction with Journeyperson status as a Gas Technician II, Construction and Maintenance Electrician, or Plumber.
  • Leadership and organizational skills to plan, organize, direct, and coordinate the activities of other staff, acquired through 2 years of related experience.
  • Knowledge of ASHRAE standards, Natural Gas and Propane Installation Code, Boiler Pressure Vessels Safety Devices Act, TSSA requirements, Regional and Provincial policies, procedures, and standards; work order processes; by-laws, industry standards; building, fire, and electrical codes; LEED standards; and legislation such as the Occupational Health and Safety Act.
  • Customer service, human relations, and communication skills (including courtesy, respect, sensitivity, tolerance, tact) to meet internal clients’ expectations and requirements, while also establishing trust and rapport with tenants; maintain composure and remain calm to de-escalate situations and mitigate frustration and conflict that could arise when performing work in tenants’ homes; deal with Regional staff, suppliers, contractors, sub-trades, and the public; and participate as an effective team member.
  • Computer skills with the ability to use MS Word, basic Excel, financial systems, work order systems (e.g., Archibus/FM), building automation system software platforms (e.g., Apogee, XBS).
  • Ability to program programmable logic controllers, microprocessors, and variable frequency drives.
  • Analytical, assessment and problem-solving skills to assess a range of problems and determine solutions.
  • Ability to work independently and cooperatively with limited direction.
  • Ability to read, interpret, and/or apply blueprints, schematics, work orders, technical manuals, reports, instructions, Material Safety Data Sheets, specifications, code changes, and technical submissions; log equipment readings and general building maintenance activity; compile accurate information used to develop scope of work and call for quotes and tenders; complete work orders, timesheets, and requisition forms; and write memos and reports.
  • Ability to patiently discuss and exchange information with tenants with varying levels of understanding of work being performed, and reassure them.
  • Ability to explain job requirements or delays, resolve conflicts, receive and provide technical guidance, and/or exchange information with contractors, sub-trades, staff, co-workers, and building occupants daily.
  • Valid class G driver’s licence and satisfactory driving record to operate a Regional vehicle.
  • Ability to attain lift equipment certification.
  • Ability to support and project values compatible with the organization.


  • Must provide an acceptable Police Vulnerable Sector Check (Level 3).

Where people matter and ideas grow

Serving a diverse population of over 560,000, the Region of Waterloo is a growing community where people matter and ideas grow. Our mission is to serve, engage and inspire – residents, businesses and staff alike. This means delivering quality services while creating a positive, inclusive workplace where our employees are valued and respected for their talents and contributions to our success.

In addition to offering a competitive compensation package, we have a strong focus on health and wellness, including fitness facilities and family-focused benefits.

Please visit our website, at, for a detailed description of this Chief Building Operator (Housing) position (competition number 2017-1549) and to apply online before 11:59 p.m., Monday, August 7, 2017.

We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. We will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.