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Investigation Analyst – 6 Month Contract

Lannick Group of Companies

This is a Contract position in Toronto, ON posted September 6, 2017.

Our client is looking for an experienced professional to join their team for a 6 month contract. Investigation Analyst – 6 Month Contract This group focuses on daily investigations, analyzing data, and communicating with the front-line staff in the Customer Contact Centre. There are 8 individuals within the team; each individual is assigned their tickets to complete, and are held to a weekly deadline. About the Opportunity Investigate tickets on a daily basis from Customer Contact Centre agents Requests based on employee HR amendments, compensation, etc. Provide information to front line staff via email Attend weekly meetings Provide analytical data/slides Interact all through email to the staff at the bank branches (mainly Customer Contact Centre agents) About You 1-2 years’ experience working within a large enterprise Bank/Financial Institution Candidates with experience in a similar role within investigations/customer services will be preferred Advanced Excel – pivot tables, v-lookups SQL experience is an asset Strong data entry skills with high level of accuracy College degree in a related discipline Strong written communication skills Pay Range $20-$21/hour