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Technical Analyst ECM – 12 Month Contract

Lannick Group of Companies

This is a Contract position in Toronto, ON posted August 9, 2017.

ARE YOU A SENIOR TECHNICAL ANALYST WITH A STRONG BACKGROUND SUPPORTING ENTERPRISE CONTENT MANAGEMENT SYSTEMS? THEN WE NEED TO HEAR FROM YOU! Our client in the downtown core is currently seeking a senior Technical ECM Analyst. Technical Analyst ECM โ€“ 12 Month Contract About the Opportunity Work on development, implementation, administration, support and maintenance of our clients Electronic Content Management (ECM) System Support all aspects of the companyโ€™s document management applications as well as various business projects Manage ECM implementation projects and develop relationships with subject matter experts and other key stakeholders Content migration ECM System Maintenance and Configuration Manage user groups, permissions, security and metadata based on an approved taxonomy design and architecture Configure and implement information governance structure in document management systems, such as records management and information security modules Support and monitoring of ECM system for availability and performance Perform appropriate updates and patches to document management systems and applications, including but not limited to Content Server, SharePoint, and other document management, collaboration, imaging and related applications Stay current with industry trends and research on new modules and system versions Propose new modules and upgrades to address business needs and opportunities Develop and perform test scripts for new and existing applications Understand team member challenges which might impede the timely completion of their projects and provide technical support and guidance Collaborate with IT teams on integration projects to increase the effectiveness of the ECM environment Monitor and resolve tickets related to ECM system access and troubleshooting Provide end user training and develop end user support documentation ECM Solutions Design and Implementation Design and configure user interface, permission, security, custom search, taxonomy and workflow Requirements gathering and analysis Provide back-up support to Content Architect, as required Participate in product evaluations and disaster recovery testing About you College or university diploma/degree in IS/ CS/IM Minimum 5 years of experience working with information systems specifically with ECM and related applications Minimum 5 yearsโ€™ experience supporting SQL databases Strong experience with records management Experience with end user support with a focus on white glove service Experience in defining security models and permissions for ECM Diligent, well planned, thorough, organized and have relevant and current experience with project plan development and implementation Experience developing technical documentation and presenting those documents to c-level staff as well as peers Superior skills in communication, negotiation, vendor management, analysis, research, and problem solving Versatile with the ability to switch gears quickly all while excelling in a fast-paced environment Embrace collaborative sharing of knowledge within a teamwork environment