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Gaming Server – Evenings

Woodbine Entertainment Group

This is a Contract position in Toronto, ON posted September 9, 2017.

Job ID:
J0817-0670
Job Title:
Gaming Server – Evenings
Job Type:
Union Part Time
Job Category:
Hospitality
Open Positions:
2
Posting Expiry Date (dd/mm/yyyy):
September 17, 2017
Location:
555 Rexdale Boulevard, Toronto, Ontario, Canada (Map It)
Company Overview:

With roots dating back to 1881, Woodbine Entertainment Group has emerged as a leader in Canadas entertainment industry.

Long recognized as the countrys largest and most innovative horse racing operator, the company has grown into an admired and respected multi-purpose entertainment organization delivering first-class service within its world-class facilities (Woodbine Racetrack, Mohawk Racetrack, Greenwood Teletheatre and WEGZ Stadium Bar).
Position Overview:

What you’ll do:
Deliver, maintain and exceed customer service quality standards as established by F&B Department
Demonstrate courtesy, commitment and professionalism
Maintain a positive attitude and provide friendly, professional and enthusiastic service at all times
Provide immediate attention to all guests upon arrival and seating in a pleasant and courteous manner
Invite guests to experience services and specially featured products and promotions
Present menu and specials of the day
Take and serve all beverages and cocktails and relay to bar/kitchen using POS system
Garnish food / beverage items for general and specific requests
Be accessible at all times to ensure additional requests are met and soiled dishes and glassware are removed
Accurately verify prices, taxes on all checks
Record all sales, present guest check, collect payment and remit deposit
Adhere to Smart Serve and Alcohol and Gaming Commission regulations
Demonstrate a thorough knowledge of all services and food and beverage menu items including daily specials (in required
locations)
Advise Supervisor of guest compliments and complaints immediately
Present in full uniform at all times on duty
Attend meetings and training as required
Perform all opening and closing procedures for assigned work station and side duties including table setting, polishing
cutlery / glassware, stocking etc. as detailed by Management (as required by location)
Consistently maintain a neat, clean and organized workstation and floor section
Regularly clean and stock service area
Transport food and bar service trays and soiled dish trays to appropriate areas
Uphold and comply with department policies, practices
Conduct inventory and complete other checklists as assigned
Qualifications:

What we’re looking for:
1 year related experience in service industry
Positive and energetic character and team player with proven customer service ability
Basic food, wine and liquor knowledge
Basic math skills and experience handling cash
Responsible for obtaining and maintaining Smart Serve certification
Responsible for obtaining and maintaining A.G.C.O. gaming license as required
Ability to stand for 8 hour periods
Able to work in noisy environment

Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEGs recruitment, selection and or/assessment process used to ensure you have access to a fair and equitable process.