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In Room Dining Operator (part time)

The Fairmont Royal York Hotel

This is a Contract position in Toronto, ON posted July 29, 2017.

In-Room Dining Operator (part time)

To accurately take food and beverage orders from the guest and must successfully relay all details to the Captains and servers for timely delivery. Maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.

Hotel Overview: Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city’s best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today’s travelers.

Summary of Responsibilities:

Reporting to the In Room Dining Manager, Assistant Manager, Captain, responsibilities and essential job functions include but are not limited to the following:

  • Perform all specific duties as assigned by the Room Service Manager and Captain
  • Takes responsibility for extending service up to standards
  • Perform opening and closing duties according to outlined standards of the department
  • Extremely familiar with all menu items, specials, and preparation of food offered to be able to answer general inquiries in order to effectively upsell to menu
  • Must be familiar with all policies, especially details regarding special accommodations, such as romantic dinner requests
  • Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
  • Maintain a clean environment and keep clear of hazards and malfunctioning equipment. To report any malfunctioning equipment to your supervisor
  • Organize a system of all updated items pertaining to room service situations (amenity records, daily orders etc.)
  • Suggestively sell items and anticipate guest needs and desires
  • Relay all concerns to Managers and Captains
  • Maintain all references and record all problem situation and valuable information in detail
  • Follows telephone techniques and procedures
  • Orders stationary for the department, including ribbons, order pads etc.
  • Ensures flawless amenity billing, delivery, filing and preparation


  • Previous experience in food and beverage related work
  • Cash handling/transaction abilities
  • Excellent interpersonal and team player attitude
  • Thoroughly organized and attention to detail oriented individual
  • Must be knowledgeable in food products, cooking methods, wines and spirits
  • Fluent in English
  • Strong computer skills
  • Able to multi-task
  • Ability to work varying shifts including overnights

Physical Aspects of Position (include but are not limited to):

  • Constant sitting and standing throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must already be legally permitted to work in Canada.

APPLY TODAY: Whether youre launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why you’ll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!