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Spa Receptionist

Four Seasons Hotel Toronto

This is a Contract position in Toronto, ON posted July 31, 2017.

Are you ready to take the next big step in your hospitality career? The Four Seasons Hotel Toronto, recently named to Fortunes list of the 100 Best Companies to Work For for the 20th consecutive year, is home to the busiest spa in Toronto! We are currently seeking passionate, warm, and energetic individuals to join our Spa team.

The Four Seasons Hotel Toronto offers a welcoming and supportive environment filled with motivated hospitality professionals. This position offers a competitive salary and excellent benefits, including complimentary room nights in any Four Seasons location. Employees are also able to enjoy meals prepared by our in-house chefs at our staff cafeteria, and uniforms are dry-cleaned on site.

Job Description

The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries and being knowledgeable about treatments, products, services offered as well as pricing. The Spa Receptionist will also schedule treatments to maximize use of time within the treatment schedule and suggest/sell retail items. He/she will also ensure the ultimate spa guest experience.

Job Requirements

This position is the crucial, first point of contact for all spa guests. We are looking for an experienced customer service professional with a passion for service and hospitality. He/she will be a willing team player, accomplished multi-tasker, comfortable with computer systems and communicating over telephone and email. All candidates will have a warm and welcome smile and a positive attitude! This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. Smart Serve certification is a must.

Additional Skills & Abilities preferred

1-2 years previous Receptionist experience in a high volume spa/health club operation, preferably within hospitality/hotel environment.

Exceptional communication skills and command of English language

Additional language a definite asset for career growth

Excellent working knowledge of computer systems

Completion of Post Secondary Education

Previous sales/retail experience is an asset

Smart Serve Certification is an asset

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. [see description]