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Account Manager


This is a Contract position in Toronto, ON posted August 12, 2017.

Do you want to learn and grow with an amazing team? Are you a passionate A-Player who strives to exceed expectations daily?

LookBookHQ builds software that accelerates B2B purchase decisions. By delivering more of the content people need about you and your products or services whenever and wherever they click, the LookBookHQ Intelligent Content Platform helps marketing & sales organizations educate prospects and customers faster and more efficiently.

The Account Manager will be responsible for renewing all customer accounts and up selling about a third of assigned accounts in your portfolio. This will be accomplished by:

  • Showing customers how they are gaining value from the product based on their initial purchase driver
  • Developing executive-level relationships with CMOs and VPs of Marketing
  • Establishing a relationship with your customers that spans the entire client lifecycle and not just at the time of renewal or crisis
  • Working closely with the client success managers to stay abreast of details at an account, such as employee turnover, product usage, etc.

We are looking for someone who loves customers and cares about their success, but who also isn’t afraid to talk about money when the time is right. You’ll be busy – we have a lot of customers and you’ll be juggling many deadlines each quarter while keeping one eye on the next two quarters.

You’ll be measured on net-neutral churn rates as well as your expansion revenue amount, so you need a proven track record of sales results. Additionally, your success will also be determined by your ability to work effectively with a client success team to jointly build success for customers.

Skills and Experience:

  • Sound knowledge of the marketing technology landscape – e.g. marketing automation’s capabilities and limitations, the increasing importance of ABM (and you know what that is!), etc.
  • You can speak "marketing" and understand terms like "funnel", "nurturing" and "lead scoring"
  • Experience working with a client success team to jointly work towards common goals and prefer working in an environment where someone else handles the day to day while you are removed from the active hands-on execution
  • 3-6 years’ experience in a sales or account management
  • Ability to forecast and track the status of multiple transactions on an ongoing basis
  • Experience with is a plus

Preferred Location:

The position can be located anywhere in California.

Why Work at LookBookHQ?

This is where we get to boast a little about why we’re awesome and why it would be awesome for you to work with us. Located in the heart of downtown Toronto, LookBookHQ is a fast-growing, innovative marketing technology company with a corporate culture that values individuality and diversity. We work hard and play hard and we do both with passion and respect for one another. Our newly renovated open concept office promotes a fast-paced, fun, friendly and highly collaborative work environment, while our management goes out of their way to be transparent and approachable. Weekly all-hands meetings, team lunches, company events and a quarterly Founders’ Award for the team member who best embodies our values – these are all cherries on top of the LookBookHQ cake!

Interested? We’d love to hear from you.

If you believe you have the right stuff to be a LookBooker, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, so feel free to let a bit of your personality come through.

LookBookHQ is an equal opportunity employer.

It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. LookBookHQ is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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