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Business Development and Client Services Director, North America

Mindforce Research

This is a Contract position in Toronto, ON posted September 14, 2017.

Job Description

This position reports to the Head of Strategy and Business Development North America in Scottsdale


Experience selling quantitative and qualitative primary research into research consultancies and large enterprises with proprietary, in-house research analysts

Understanding of primary research methodologies

Understanding of research quality control processes

B2B and B2C research experience

Experience managing primary research projects and/or on-going client relationships

Experience consulting with research analysts and operations managers at all management levels

Demonstrated ability to grow bespoke project revenues organically as well as from new business development relationships

Business Development

Use personal networking in the research consultancy ecosystem to expand existing client base and identify new opportunities

Turn warm leads provided by the pre-sales staff into new client relationships

Maintain a high repeat business ratio among new and existing clients by ensuring Mindforce Research’s inclusion in requests for bids

Client Management

Provide pre-sales support by responding to client inquiries on feasibility and options to meet their specifications

Be consultative with clients in determining the methodological options to best meet their needs and the needs of their end-client when appropriate

Provide proposals developed by the central RFP group. Edit proposals as needed

Lead kick-off sessions on projects with the client team and the assigned internal project management team, ensuring expectations are clear and timeframes are agreed upon

Monitor on-going communications between the project team and the client to ensure the project is proceeding as planned and coordinate any necessary adjustments in an efficient manner


Bachelor’s Degree in related field or equivalent work experience

Minimum 3 years’ experience in primary research consulting and/or business development

Expert proficiency in Microsoft Office Excel, PowerPoint and Word

Excellent and demonstrable written and verbal communication in English

Comfortable understanding and analyzing quantitative and qualitative data

Self-starter, able to work with minimal supervision