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National Account Manager

Cydcor

This is a Contract position in Toronto, ON posted August 7, 2017.

Job Description

osition Summary / Role Overview

The National Account Manager is responsible for driving revenue on a sales campaign as well as being the liaison between our clients and our sales force. This includes execution against scorecard goals to drive team and campaign results, reporting inspection, product and process training, quality assurance and customer service support as well as identifying and/or resolving issues pertaining to any related problems for the client and field sales offices

  • Direct Liaison Between Fortune 500 Client and Sales Force
  • Manage local regional or national Sales Campaigns
  • Train & Develop Field Sales Force
  • Collaborate with internal team members, with the client, and with the field, to Drive Production and other performance metrics defined on a campaigns scorecard
  • 40-60%+ Travel may be required

Essential Duties and Responsibilities

  • Provides excellent customer service, WOWing the field, client and co-workers with a professional and positive approach, quick response time and effectiveness at answering their questions.
  • Successfully launches new ICLs, ensuring they are plugged into all client and Cydcor support systems and are trained in product knowledge, sales processes and systems/procedures.
  • Ensures that ICLs and reps consistently represent the client accurately and with quality.
  • Drives ICL performance, meeting client and campaign goals for profitability and growth.
  • Helps with execution of campaign initiatives, driving and handling follow up support.
  • Provides regular feedback to management on status of ICLs and action plan updates
  • Field leader; capable of meeting campaign sales & quality standards and coaching/mentoring reps to do the same.

Key Success Measures

· % of client target met

· % contribution to revenue & gross profit targets

· % increase of rep productivity

· % increase in overall campaign headcount growth

Education Requirements

• Bachelor’s Degree

Skill and Experience Requirements

  • 1-3 years of Sales Experience (Entry Level Account Management Opportunity)

Core Competencies and Attributes

  • Excellent Communication Skills
  • Passion, Edge, Energy, Execution and Charisma
  • Proven Student Mentality
  • Bilingual (French) a positive, but not a requirement
  • Proficient with Microsoft Products
  • Experience in Telecom space

Company DescriptionCydcor is the largest provider of outsourced sales services in North America. In fact, we have been recognized as the most trusted name in customer acquisition, serving FORTUNE 500 and emerging companies since 1994. With locations throughout the United States and Canada. Cydcor is wherever our clients need us to be.