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System/Business Analyst


This is a Contract position in Toronto, ON posted September 7, 2017.

Job Description

We are looking for an intermediate candidate who has worked in consulting (customer facing) roles preferably in CRM space ( or Dynamics).Candidate should be work with clients, analyze their needs, have the strong understanding of business, application and customer requirements.The candidate also needs to have experience with programming, coding and be able to create business requirements and technical design documents and interface with developers.


  • Understand business requirements and processes of customers and translate them to specific functional specifications
  • Facilitating the negotiation of requirements amongst multiple stakeholders
  • Design, manage and conduct client interviews in order to validate the proposed solution with requirements
  • Maintain requirements tracking to keep tight control over evolving business requirements and scope changes
  • Become a solution expert that can guide customers on how best to realize value from products
  • Facilitating design sessions with the solution architect to define the solution, specifications, and scope.
  • Manage multiple projects simultaneously to meet delivery and budget targets


  • University degree in engineering, science or technology field or equivalent
  • Minimum 2-3 years working as a business analyst/system analysis in technology setting
  • Project Management certification or equivalent experience
  • Experience in preparing solution proposals and detailed functional requirements in consultation with clients and partners
  • Able to work under stress and conflicting timelines when necessary
  • Strong interpersonal skills and communicates in a clear and concise manner (written and verbal)
  • Flexible, energetic and able to work well with others in a client-focused, innovative and cross-functional environment
  • Enhanced proficiency in Microsoft Office Suites (Excel, Powerpoint, Access, Word, Publisher)
  • Strong organizational and problem-solving skills balanced with common sense and initiative
  • Results-oriented and process driven, with high expectations of self and team
  • Ability to effectively receive and communicate feedback
  • Knowledge of CRM application implementation ( or Dynamics CRM)


  • You must be authorized to work in the Canada.
  • We will not sponsor work-related visas.
  • We are not looking for a remote developer, part-time developer, contractor, or off-shore company.