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Business Process Analyst

TD

This is a Contract position in Scarborough, ON posted July 15, 2021.

Company Overview Tell us your story.

Don’t go unnoticed.

Explain why you’re a winning candidate.

Think ”TD” if you crave meaningful work and embrace change like we do.

We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive.

Carve out a career for yourself.

Grow with us.

Here’s our story: jobs.td.com Department Overview TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions.

TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

The successful candidate will play an end to end role in leading a business to identify and implement process improvement opportunities, driving operational efficiencies for the business.

The candidate will get to use a variety of skill sets within this role
– Relationship Building
– Impacting & Influencing
– Analytical Skills
– Executive exposure
– Strategic Thinking
– Project Execution Job Description Accountable for the analysis required to interpret business needs into solutions, identify capacity savings / consumption and financial benefits Accountable for the operational impact for all processes impacting the BPI & Travel Insurance business operation units within TD Insurance, including; documenting ‘As is’ and ‘To be’ processes Develop and implement proactive strategies and tactics in managing client and partner issues and vendor relationships Lead the coordination of business-specific status reports, communication and deliverables for multiple projects Developing Strategies to mitigate risk by ensuring internal processes meets audit and compliance requirements Identify and recommend process improvements and/or automation & digital opportunities to enhance the productivity and operational efficiency of the business Understand and manage the governance structure of the Standard Operation Procedures to ensure procedures are up to date, and have proper controls Gather, prioritize and explain user requirements to support project activities, process improvements, systems development, etc.

Act as a consultant, providing advice, business expertise, and build business cases with recommendations to Senior Executives Keep current with key business initiatives and issues and develop an understanding of critical business success factors Lead and complete low to medium risk/impact projects/initiatives within the business areas we support, applying TDBG principles of project management and ensuring appropriate documentation, change and risk management is in place Coordinate with risk and regulatory teams and the business to identify control gaps, and automate to reduce probability of risk events Identify and take ownership or assist with resolution of any escalated issues as they arise Prioritize and manage own workload, and support others as required, in order to deliver quality results and meet predetermined timelines Understand and contribute to the achievement of business strategy, goals and objectives Keep business leaders and other team members informed and up to date about the status/progress of projects and relevant or useful information related to day to day activities Requirements Other Qualifications/Skills/Experience: Self-motivated and responsible team player who is willing to take ownership and lead Exceptional interpersonal and communication skill, including ability to communicate to Senior Executive Problem solving: Ability to identify, conceptualize and deliver solutions to complex business issues Lean/ Process Improvement Methodologies such as FMEA, Value stream Mapping, Fish bone, Affinity Diagram etc.

Able to perform and deliver in a dynamic, fast paced environment Previous design/execution of projects that required Digital or Robotic Processing Automation capability Strong business acumen: Ability to start at a high level and go deep to understand business problems Strong organizational and planning skills required with a proven ability to multiple tasks and meeting deadline demands Strong commitment to customer service Excellent analytical skills Familiarity with TDBFG Project Management Principles Business Process Mapping Fundamentals (TD Internal course) or similar courses Business Process Analysis (TD Internal course) or similar courses Strong proficiency in MS Office (Word, Excel, Visio) Lean Six Sigma yellow and Lean Continues Improvement experience would be an asset Undergraduate education in a Business discipline Banking and/or Insurance experience would be an asset Hours 37.5 Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.