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Administrative Support IV – Scheduler

Alberta Health Services

This is a Full-time position in Scarborough, ON posted April 30, 2021.

Your Opportunity: You’re flexible, detail-oriented, tech-savvy and people-savvy.

You know your way around basic office software and have experience with core administrative functions like payroll and scheduling.

As an Administrative Support IV
– Scheduler, you will provide vital support to multiple programs within the Central Zone.

The Scheduler will use the Environment for Scheduling Personnel (ESP) scheduling application program and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines.

Attention to detail is crucial.

You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions.

Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients, and help with training and orientation of new staff.

As the successful Scheduler your key responsibilities will include: filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information.

Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset.

Schedulers will be assigned to support Central Zone.

Staff work at the Staffing Service Centre between 0515 to 2345 with set rotations within those hours.

In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description: As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support IV Union: AUPE GSS Department: Staff Scheduling Services Primary Location: Red Deer Regional Hospital Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 26-JAN-2021 Temporary Employee Class: Temp F/T Benefits Date Available: 15-FEB-2021 Temporary End Date: 31-JAN-2022 Hours per Shift: 9 Length of Shift in weeks: 6 Shifts per cycle: 26 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $25.24 Maximum Salary: $30.68 Vehicle Requirement: Not Applicable Required Qualifications: Completion of post-secondary education (e.g.

course(s) in business administration, medical office assistant), or other related fields.

Additional Required Qualifications: Minimum 1 year customer service experience.

Minimum 1 year scheduling experience.

Knowledge and operation of Microsoft Outlook, Word and Excel.

Ability to participate and complete the 6 week training course.

Preferred Qualifications: Current experience working in an AHS centralized ESP Staffing Service Center.

Timekeeping/payroll experience.

Call Center experience.

Experience working in a unionized, health care and/or 24/7 environment.

Experience with AHS scheduling software (Kronos, ESP, ASC).