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Loblaw Companies Ltd - Head Office

This is a Contract position in Scarborough, ON posted September 17, 2023.

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.


To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.


  • Pharmacy and Customer Service

  • Acknowledge all customers approaching the Pharmacy

  • Practice within federal/provincial, regulatory/legal requirements

  • Ensure all privacy requirements are met, including customer confidentiality and consent management

  • Provide counselling on prescriptions, over the counter/behind the counter products

  • Practice to full extent of expanded scope with Professional Services, within your capability

  • Be clearly identifiable to the public

  • Ensure accuracy and appropriateness of all prescriptions dispensed

  • Communicate with other health care professionals within the circle of care to provide customer care

  • Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

  • Control access to the dispensary with respect to inventory and patient confidentiality

  • Review and maintain Workflow Queues on a daily basis

  • Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures

  • Review of stock to identify expired inventory

  • Oversight of current stock levels and medication orders from wholesaler

  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies


  • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy

  • Involvement with financial reports as appropriate

  • Read and action store communications on in-store web

  • File incident reports when any customer or staff medication or privacy incidents occur

Experience, Skills & Qualifications:

  • Independent thinking and decision making – makes decisions when dealing with issues or problems

  • Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues

  • Proven ability to drive and build the business, lead by example and support enterprise programs

  • Commitment to providing exceptional customer service

  • Superior customer relations skills and a strong sense of professionalism

  • Strong problem-solving skills including experience formulating and executing action plans

  • Strong personal computing skills and knowledge of Pharmacy systems a definite asset

  • Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment

  • Complete mandatory training and voluntary continuing education workshops, as needed



Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.