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Bilingual Customer Service Representative

Spacelabs Healthcare Inc.

This is a Contract position in Scarborough, ON posted November 23, 2021.

Job Description Responsibilities: Interacting with our Sales, Service and Clinical Education staff supporting their needs in support customer activity.

Interacting with our management team of Finance and Operations Manager and Customer Care Manager and General Manager.

Handling daily customer calls including orders, pricing requests and information clarification.

Taking and reviewing customer orders of all types via phone, fax or email and ensuring accuracy of these using our order processing check list before placing intercompany or local warehouse requests for fulfillment.

Working with all customer order and intercompany order and invoicing aspects of our IT system called MFG PRO in support of the customer PO to intercompany PO to shipping and invoicing of capital and non-capital orders.

Interacting with our US parent in capital order placement and fulfillment processes.

Interacting with 3rd party suppliers in order placement to support order fulfillment.

Develop expertise in working with all related modules of MFG PRO such as contracts management, item master and report queries.

Completion of quotations that are generated by sales staff using our big machines (BMI) quotation application.

Sales support duties may also include marketing material, quote and RFP proposal support, tradeshow support, contract management support.

Service staff support duties include managing of service calls and workorder orders and service requests and contract maintenance and billing for service support and participation in complaint handling and recall processes.

Finance staff support and interaction includes ensuring an accurate quote to PO to invoice process and participation in collections activity.

Manage all forms of returns and customer and staff activity and goods movement governed by our Return Authorization processes.

Interaction with Logistics staff in order placement to our local warehouse, issues of order accuracy, and stock challenges.

Qualifications: Strong written and verbal communication skills and fluently bilingual (English and French).

Strong interpersonal skills, analytic and conflict resolution skills are assets.

Experience and Interest in working in smaller office environment with diverse duties.

Experience with MFG PRO is an asset or demonstrated business system skills and experience at adapting to new business systems (such as SAP or Oracle) is an asset.

Previous experience in a medical device company is an asset.

Experience working for a US parent company is an asset.

Post-secondary education and /or equivalent job experience including a minimum of two years’ experience including customer service, contract management and finance support.

Strong PC skills in use of MS office, excel, power point, outlook are required.

Mississauga based full time in office position.

Candidate must show proof of double vaccination for COVID-19.

NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc.

and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies.

If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency.

Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

OSI Systems, Inc.

has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.