Customer Support Representative

Customer Support Representative

The Customer Support Representative will have an active role to play with our publishing clients and prospects, as well as with our sales team. They will ensure that job specifications are well documented, that our clients’ print projects are well coordinated with the production team and that projects are delivered on time, within the quote timeframe and specifications.

Workplace: Sherbrooke, Montreal, Louiseville or Toronto

The advantages of working at Marquis as a Customer Support Representative :

• Employee Assistance Program;
• Full range of Group Insurance;
• Pension Fund;
• Telecommuting available;
• Flexibility.

As a Customer Support Representative, you’ll :

• Communicate with and support our customers in the development and delivery of their print jobs;
• Manage cost estimates and orders in our manufacturing system;
• Follow projects from start to finish through each stage of production;
• Respond to customer enquiries and concerns;
• Facilitate problem solving in a satisfactory manner;
• Promote new opportunities, both for existing accounts and for prospects in business development. mode.

Are you interested in the position of Customer Support Representative ?

Please submit your resume by email !

We thank all applicants for their interest; however only those selected for interview consideration will be contacted. Marquis encourages applications from all qualified candidates and is committed to providing accessible employment practices that comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please notify Human Resources.

Required skills as a Customer Support Representative :

• Bilinguism (English/French) essential, both oral and written;
• Experience in printing (an asset);
• Excellent verbal and written communication skills;
• Ability to work with tight deadlines;
• Good stress and priority management;
• Be organised and able to work in a team, but also independently;
• Proficiency in the Microsoft Office environment;
• Be proactive and take initiatives;
• Listen to customers’ needs;
• Determined and have a positive attitude.