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New

Remote Customer Service Representative Needed

Heliny Sightseeing

This is a Contract position in Scarborough, ON posted August 1, 2021.

Description He/She will attracts potential customers by answering product and service questions; suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies