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Technical Specialist, Production Support

Economical Insurance

This is a Part-time position in Scarborough, ON posted July 27, 2021.

Technical Specialist, Production Support LOVE WHAT YOU DO Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work.

At Economical Insurance®, your contributions, creativity, and energy won’t go to waste.

Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better.

Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company.

We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people
– and its customers
– and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Accept investigate and assess the magnitude and implications of system related production issues quickly and effectively, and resolve and present the best approach to resolution Provide 2nd level assistance for all business critical applications in the enterprise by utilizing the comprehension of key business services (Underwriting, Claims, Billing, Corporate ).

Resolve any issues associated with external broker and customer facing systems and internal IT to determine the best approach to a resolution, and providing recommendations to management Work to ensure existing production issues/problems are minimized or eliminated through creative problem solving and a solid concept of products, technology and people Quarterback escalations (P1/P2) with a focus to ensure the escalation process is adhered to.

You’ll act as liaison for dialog between the varying business units, IT support personnel and core liaison for external vendors and Economical Ensure service levels are met in providing assistance, including accepting ownership of the incident from identification to closure or reassigning code defects to appropriate team for handling Experienced in helping Guidewire, Oracle E-business, Kentico, Salesforce applications and various custom solutions.

Deploy changes into our production environment Monitor services and perform trend analysis to take proactive steps to action unnecessary customer impacts and escalate as appropriate You’ll take ownership for reviewing complex errors, consulting and delegating work to the operations team for handling or in extreme situations, direct handling Responsibilities will require being “on call”, and may require evening and weekend work in response to the needs of the systems being assisted.

What do you bring to the role?

Post-secondary degree in Business, Accounting, Math or Computer Science preferred or equivalent combination of education and work experience Minimum 3 years of experience in production assisting environments; including testing multiple systems and processes Subject Matter Expert knowledge related to Digital, Guidewire and integration products and Service Now ITSM modules (incident, problem and change).

Certifications and education include: ITIL V3 Foundation, Guidewire, GIE and IIC In-depth comprehension of IT Service Management, Technical assistance and troubleshooting, in an Enterprise scale environment Excellent communication skills, client focused and results oriented Cloud Platform technologies highly preferred, AWS and or Azure Excellent analytical and problem solving skills Ability to work in a fast paced environment under tight deadlines Exceptional take-charge attitude with a strong sense of urgency An ability to prioritize and organize effectively to meet deadlines An ability to manage and handle multiple tasks and deadlines from a number of different stakeholders Solid communication and relational skills Must be available to work evenings and weekends We also take potential into consideration.

If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot
– you deserve it.

We offer: Competitive salaries, with potential for an annual raise and bonus Pension and savings programs, with company-matched RRSP contributions Generous time away, including vacation and personal needs days Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Two annual wellness campaigns
– participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming) An unlimited employee referral bonus program Flexible work schedule Discounts on products and services HOW TO APPLY To complete the online application process, you’ll need to upload your resume and cover letter in one document.

The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m.

the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility.

If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.