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Senior ServiceNow Developer and Administrator


This is a Full-time position in Scarborough, ON posted June 11, 2021.

Requisition ID : 103902 Tangerine is Canada’s leading direct bank.

We offer flexible and accessible banking options, innovative products, and award-winning Client service.

The reason why Tangerine employees come to work each day is to help Canadians live better lives.

We focus on making a difference in our communities, and that includes our own internal community.

It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine’s technology is at the heart of everything we do.

We’ve redefined what digital banking is and we continue to evolve on what it can be.

We use technology to create innovative, forward thinking banking solutions with our client’s needs in mind.

We are made up of High-Performing, curious, energetic and collaborative individuals who thrive in our High-Trust agile environment to deliver best
– in-class technology solutions for our customers.

We believe in giving our people hands-on challenges and the responsibilities that come with them.

This will allow them to grow, evolve and create opportunities to build their careers.

Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team?

If so come join us and help redefine the Canadian banking landscape About the Opportunity The Sr.

ServiceNow Developer and Administrator supports both day-to-day continuing development and administrative support of the Tangerine ServiceNow platform.

The role will work closely with all members of the ServiceNow Development & Admin team supporting all instances (SANDBOX, DEV, TEST and PROD) through changes, upgrades and enhancements.

The role will also be involved in creation, maintenance, configuration and generation of system reports as well as soliciting vendor support with ServiceNow by submitting trouble tickets for bugs/problems/investigations or service requests.

The Sr.

ServiceNow Developer and Administrator reports directly to the Senior Manager, IT Frontline Support & ITSM Platform.

Is this role right for you?

Support the team in all ServiceNow development tasks Technical Support of the existing ServiceNow environments, applications and modules as well as assist in the development and implementation of additional functionality and modules as directed Software configuration/customization including: Screen/form design and layout Workflow analysis, design and support Data import/export scheduling, maintenance and validation Configure required integration components (SSO, LDAP, Mid Servers, etc.

and various other tools) using REST, SOAP Custom scripting Develop resource pools, roles, skills, resolver groups Design, configuration, and implementation of client specific reports and dashboards Respond to system outages Provide technical advice on options, risk and impacts on business processes and technical architecture under guidance of Subject Matter Expert in ServiceNow application Translate business requirements into technical requirements and help provide estimates for configuration and development effort Help develop solutions in the ServiceNow platform that are sustainable and ITIL compliant Help perform unit testing, code reviews, development best practices and implement ServiceNow related best practices Help configure and implement new workflows and enhancements to existing workflows and system functionality Conduct UAT for installed upgrades in all environment (Development, Testing, Production) and in writing ATF (automated testing framework) cases Use system logs to view information about system activity i.e.

Work Flow, Configuration, Transaction, Email, Events, System and Upgrade logs Skills you need to succeed Post-secondary degree/diploma or equivalent experience 3 years of demonstrated ServiceNow development and platform management experience 3 years of advanced Java scripting and software development experience Solid understanding of networks and knowledge and clear understanding of ITILv3-based ITSM processes (Incident, Problem, Change, Configuration, Asset Management etc.) Experience in incident identification, diagnosis, troubleshooting, resolution, and solution implementation Proficiency with Microsoft Office tools (e.g.

Visio, Outlook, Word, Excel and PowerPoint) Working knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS) Ability to manage tables, relationships and metadata in ServiceNow Strong knowledge of JavaScript Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell Worked in the capacity of discovery admin, and have the understanding of CMDB, probes and patterns Used system logs to view information about system activity i.e.

Work Flow, Configuration, Transaction, Email, Events, System and Upgrade logs Development of required client specific reporting and dashboards.

What’s in it for you?

You’ll be part of a diverse, collaborative, innovative, and high-performing team We offer a competitive rewards package Performance bonus, Share Ownership Program, and Pension Plan Matching Health Benefits from day one Office perks: free healthy snacks (chocolate is healthy, right?) subsidized on-site cafeteria and parking You will enjoy work life balance, team events, and opportunities to volunteer in the community.

Your career matters You’ll get access to various training resources to enhance your skills and knowledge.

Location(s): Canada : Ontario : North York At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.