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Benefits Administrator

University of Waterloo

This is a Full-time position in Scarborough, ON posted April 28, 2021.

Overview Term: 1 year The Benefits Administrator is responsible for the accurate and effective application of benefits and leaves arrangements for eligible individuals as per the plan design parameters, ensuring clear and concise communications and data integrity of the related processes.

In collaboration with the Benefits Manager, participates in special projects to ensure effective, efficient, and compliant processes and practices are developed and maintained; contributes to the achievement of HR departmental goals and professional services delivery.

There are 2 positions available.

Responsibilities Remain Current and Conversant with Compliance Requirements, Trends, and Best Practices Maintain awareness of legislation, regulations, and standards related to absence management and benefits administration in order to ensure compliance within area of responsibility Participate in industry groups, networking with peers to gain insights into trends as well as arrangements of comparable entities Participate in professional development to aid in ongoing knowledge and skills acquisition Effective and Accurate Administration of Benefits Arrangements Responsible for the administration of the Group Benefits program (Life, LTD, Extended Health, Dental, EFAP), as deemed appropriate by the Benefits Manager, including but not limited to the following: Coordinate the annual overage dependent eligibility verification process, including employee communications and addressing coverage requirements each September 1 Monitor age related events and issue monthly communications to employees who reach significant age milestones that result in changes to benefits coverage (i.e.

age 65/69/71) Monitor error reports from weekly interface with healthcare benefits provider; identify issues and work with colleagues within HR and vendor to resolve Ensure monthly ASO billing statements, Life/LTD remittances, and other invoices/benefits payments to vendors/providers are processed on an accurate and timely basis; maintains a monthly ASO reconciliation to monitor expense levels and budget rates versus ASO billings Manages life insurance claims processing for employees and retirees; prepares letters to beneficiaries and assists with claims submission requirements Back up support for LTD claims applications Liaise with third party providers to support issue resolution Responsible for the administration of other employee benefits arrangements (including Staff vacation, annual salary increase programs, sabbaticals, vacation exchange programs, temporary reduced workload/reduced workload to retirement, deferred salary) as deemed appropriate by the Benefits Manager, including but not limited to the following: Responsible for the administration of the Group Benefits program (Life, LTD, Extended Health, Dental, EFAP), as deemed appropriate by the Benefits Manager, including but not limited to the following: Ensure entitlements are provided accurately in accordance with eligibility criteria and other established plan design parameters and policy provisions Administer Staff (regular and temporary) vacation accruals and adjustments, special arrangements and terminations/retirements within the HR/Payroll system (Workday); ensure the carryforward and forfeiture rules are adhered to and approvals are obtained for exceptional circumstances Process special arrangements including the management of employee records within the HR/Payroll system (Workday) for approved reduced workload, vacation exchange, and regular recurring and irregular part-time Staff employees, and the corresponding communication requirements Coordinate case management activities for leaves of absences Coordinate case management activities for leaves of absences (maternity/parental, bereavement, compassionate care, unpaid leaves, other ESA leaves, temporary work stoppage and on a backup basis, sick leave) to ensure employees are well supported and that the Payroll team receives accurate and timely information relative to eligible payments; specific activities to be defined as deemed appropriate by the Benefits Manager, including but not limited to the following: Ensure timely application of accurate commencement and end dates for absences in the HR/Payroll system (Workday) and issuance of benefit letters Ensure the accurate calculation and application of benefit entitlements during leaves of absences, as applicable (i.e.

maternity/parental supplemental benefits, compassionate care supplemental benefits, salary continuance during bereavement leave) taking into consideration Employment Insurance (EI) benefits eligibility and payments as applicable Communications with employees to indicate any impacts to other benefits including pension accruals and contributions Collect and process pension waiver forms (or the application of default), administer Pre-authorized Debit (PAD) forms or post-dated cheques, plus application of eligible payments Support absent employees as required with questions pertaining to benefits eligibility and ongoing benefits coverage and accruals during absence Ensure departmental awareness and engagement to support return to work timing and any corresponding arrangements Back up support for (sick leave/LTD) disability claims management Communication of Benefits and Corresponding Administration to all Stakeholders Issue communications for employees (active or on leave) and retirees as required Support the communication of arrangements to employees and stakeholder groups through orientation presentations, written materials and documents, and other avenues, as required Collaborating with the Benefits team, ensure all communication material is current, accurate, and understandable by stakeholders Develop and publish the Employee Benefits Program twice per year and monitor the HR website for revisions as required on an ongoing basis Provide effective customer service and support to other areas of HR and the University community for area of responsibility; as necessary, meets or corresponds with employees who have complex questions or escalated concerns Develop the annual benefits utilization report (past trends and special analyses) for the Pension & Benefits Committee for presentation by the Manager, Benefits Other duties as required Liaises with HR colleagues as required to ensure understanding of current arrangements Participates in HR cross functional review of processes and procedures to provide benefits impacts Qualifications Three-year Post-secondary education (university degree preferred) or equivalent experience preferred 3-5 years of experience in a Human Resources role, with exposure to absence management and benefits administration.

Proven track record of achievement and success providing quality customer service, and excellent data management and quality control 2-3 years of experience in the Higher Education sector preferred Excellent customer service focus Accuracy and attention to detail in work, proven analytical and problem-solving skills Strong oral and written communication skills, including process documentation development and delivery Ability to organize, multi-task and prioritize work, at times with conflicting priorities Experience with Workday or other in-house payroll system Intermediate skills in Microsoft Office suite (Word, Excel, PowerPoint, Teams, Outlook) and Adobe