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Claims Trainee – full-time (Toronto, ON, New Westminster, BC)

SCM Service d'assurances

This is a Full-time position in Scarborough, ON posted June 5, 2021.

Company: Groupe de programmes internationauxClaims Trainee
– full-time (Toronto, ON, New Westminster, BC) Overview International Programs Group (IPG) is a Third Party Administrator that provides claims services for Lloyd’s of London, self-insured entities, and organizations with high financial retentions.

We are looking for recent Insurance Program graduates to join our team as a Claims Trainee.

Reporting to one of our section Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level.

IPG is a technology enabled, paperless environment and all matters are managed electronically.

The expectation is that the Examiner Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients.

They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.

Key Performance Factors This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way.

Desired Competencies Be action/results oriented, with ability to take initiative Effective analytical skills including identification of cause and effect dynamics Ability to read or develop skills interpreting policy coverages and wordings Have a high attention to detail Possess effective written communication skills Able to draw valid conclusions and effectively communicate them Have a mature and friendly disposition Have strong computer skills Be well organized and able to prioritize Job Responsibilities Handing, investigation and management of claims Review coverages, limitations, warranties, and requirements Ensure appropriate coverage is in place Follow guidelines and instructions Prepare documents and mandatory forms as required Manage a case load of claim matters in compliance with KPIs and SLAs Manage reserves, payments, and financials Provide a high level of customer service to all stakeholders Other duties as assigned Qualifications & Experience A post-secondary diploma in Insurance will be given preference Minimum successful completion of C11: Principles and Practice of Insurance Ability to be Licensed in a variety of Canadian Jurisdictions required Familiarity or previous insurance claims experience will be a definite asset Previously demonstrated ability to execute high attention to detail Demonstrated ability to manage changing priorities and proven organizational skills Demonstrated behaviours showing initiative and follow-up skills Demonstrated professionalism and work ethic Proven ability to contribute to and work well with a team environment Good computer skills (MS-Office, Outlook, Word, Excel) skills is required All other computer applications
– must have the aptitude and ability to learn as required Environment/Working Conditions The Examiner Trainee needs to be physically able to work in a modern open concept collaborative office environment.

IPG has a flexible working environment leveraging technology.

Physically it is expected that the successful candidate will be able to: Sit at a workstation with the ability to alternate positions as required.

Strong computer usage/keyboarding
– 70-80% of time.

Sit for 80% of day, 20% of day varied sit, stand, and walk.

Telephone usage
– advanced level, frequently used in this role