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IT Systems Analyst – Senior

Thales Group

This is a Full-time position in Scarborough, ON posted July 9, 2021.

Location: Ottawa, Canada In fast changing markets, customers worldwide rely on Thales.

Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.

In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

For decades, Ottawa has been a global technology leader.

Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America.

Voted as Canada’s best place to live 2017 by Macleans , Ottawa offers a low cost of living with a high quality of life.

The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

IT Systems Analyst
– Senior Key Responsibilities : Successful delivery of Active Directory, VMware and SCCM services to Thales Canada Group.

Ensuring all production servers and system resources are at their optimal levels for performance and availability through proactive management of the environment and if required instigate appropriate action to maintain these service levels.

Champion service restoration through proper prioritization and escalation to appropriate 3rd party vendor and or internal Tier 3 support groups.

Provide 7/24 On-Call support for server and network related service incidents and follow internal management escalation procedures when necessary.

Ensure that all systems meet Thales security standards and escalate violations through appropriate internal processes.

Define and review Operation Acceptance Tests and procedures and facilitate migration of the new / modified server and network based services into the production environment.

Develop and conduct skills transfer processes through individual and team training and procedures.

Weekly preparation of Systems service availability report for department.

Monitoring of customer Service Level Agreements, with respect to availability.

Maintain service level of systems and network by proactive monitoring and performing maintenance of the production environment.

Define the Standard Operational Procedures (SOP) for the environment.

Excellent customer service skills to ensure interaction between IS & ND and the Thales user base is handled in a customer friendly manner.

Ability to work with minimal supervision.

Takes a proactive approach to staying informed about industry knowledge.

Provide technical direction and assistance to junior staff members Required Skills and Experience: Post-secondary degree in computer science, or equivalent work experience MCSE 5-10 years of Windows server and or network related experience Excellent interpersonal & leadership skills Strong knowledge and experience in administering Windows Server 2012, Active Directory, Microsoft SCCM, VMware vSphere, vSan and VDI Strong knowledge of Citrix Knowledge and experience with Linux
– Redhat preferred Knowledge and experience with configuring SAN
– Dell/EMC, NetApp Knowledge and experience with Dell Avamar Knowledge and experience with EMC DataDomain Excellent oral & written communication, leadership, people skills, planning, implementation and troubleshooting skills.

24/7 escalation support.

Have effective coaching and mentoring skills Be able to carry out multiple assignments Be detailed oriented and able to work on own initiative Thales is an equal opportunity employer which values diversity and inclusivity in the workplace.

Thales is committed to providing accommodations in all parts of the interview process.

Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview.

We will work with you to meet your needs.

All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.