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Specialist, Employee Listening (Qualtrics)

KPMG Canada

This is a Contract position in Scarborough, ON posted April 27, 2021.

Overview You’ve got big plans.

We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.

When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make.

Let’s do this.

The opportunity: As part of the Business Enablement Services group at KPMG in Canada, the Employee Experience team is focused on key moments that matter to our employees through the talent development lifecycle.

We’re invested in a firmwide employee listening strategy to ensure we are hearing sentiment and feedback from our people in a modern way and in turn, responding in a nimble and responsive manner to drive action.

This position plays a pivotal role in our employee listening strategy by acting as the Subject Matter Expert (SME) for the Qualtrics Employee Experience survey platform from a technical and operational perspective.

You’ll be working with our HR teams across the country to respond to survey requests and questions, troubleshooting and providing consultation on survey design.

What you will do Technical & Operational Support: You will be the key internal client interface and primary resource to provide operational and technical support for the Qualtrics Employee Listening Suite for end users including managing the back-end process for pulse, lifecycle and annual engagement surveys.

You will collaborate with KPMG Global and HR Technology for execution of technical updates, regular maintenance activities and staying informed of the latest evolutions of Qualtrics functionality to recommend how advancements fit into our strategy You will lead internal training on Qualtrics survey functionality for end users and broader HR community as required; ensuring Job Aids and process flow documents are maintained and updated as required Survey Design Consultation: You will engage in consultative conversations and provide recommendations to the HR community on survey design within Qualtrics functionality Data Analysis & Report Generation: You will collaborate with our HR Talent Analytics SME on data analysis and understand how Qualtrics data can be analyzed in junction with operational data and other listening mechanisms What you bring to the role 3 years of experience with survey platforms; 1-year experience with Qualtrics platform Experience with data visualization platforms such as PowerBI Strong understanding of survey methodologies and survey design Superb communicator with the ability to articulate technical concepts to a non-technical audience Track record of building strong, lasting relationships with cross functional teams Detail-oriented with an ability to juggle multiple priorities and meet deadlines Keys to your success: You thrive in solving problems; combining technical and operational knowledge to develop a viable solution for end users You are a change agent; you love technology platforms and enjoying sharing this passion with others that may not be as tech savvy but enjoy influencing them to understand the benefits of use Learn more about where a career at KPMG can take you.

Our Values, The KPMG Way Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.

A diverse workforce is key to our success and we believe in bringing your whole self to work.

We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support at email: cdnersteamkpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778 Option 3.

For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotlinekpmg.ca .

3 years of experience with survey platforms; 1-year experience with Qualtrics platform Experience with data visualization platforms such as PowerBI Strong understanding of survey methodologies and survey design Superb communicator with the ability to articulate technical concepts to a non-technical audience Track record of building strong, lasting relationships with cross functional teams Detail-oriented with an ability to juggle multiple priorities and meet deadlines Keys to your success: You thrive in solving problems; combining technical and operational knowledge to develop a viable solution for end users You are a change agent; you love technology platforms and enjoying sharing this passion with others that may not be as tech savvy but enjoy influencing them to understand the benefits of use Learn more about where a career at KPMG can take you.

Technical & Operational Support: You will be the key internal client interface and primary resource to provide operational and technical support for the Qualtrics Employee Listening Suite for end users including managing the back-end process for pulse, lifecycle and annual engagement surveys.

You will collaborate with KPMG Global and HR Technology for execution of technical updates, regular maintenance activities and staying informed of the latest evolutions of Qualtrics functionality to recommend how advancements fit into our strategy You will lead internal training on Qualtrics survey functionality for end users and broader HR community as required; ensuring Job Aids and process flow documents are maintained and updated as required Survey Design Consultation: You will engage in consultative conversations and provide recommendations to the HR community on survey design within Qualtrics functionality Data Analysis & Report Generation: You will collaborate with our HR Talent Analytics SME on data analysis and understand how Qualtrics data can be analyzed in junction with operational data and other listening mechanisms