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Studio Manager – Retail / Service

Black Line Studio

This is a Contract position in Toronto, ON posted November 4, 2017.

Job Description

POSITION OBJECTIVE: The Studio Manager is primarily responsible for creating a friendly environment to optimize sales and customer service while utilizing a motivational approach to drive and enhance team performance.

The Manager ensures that the sales process is maximized, quality service and care are delivered to clients, team members are coached and key operational/service standards are maintained as well as enhanced.

FUNCTIONAL/TECHNICAL RESPONSIBILITIES:

  • Development of sales targets and analysis of weekly, monthly, annual goals and strategy to increase sales. Manage lead volume & progress and service/products upgrade.
  • Develops and executes marketing strategies focused on achieving financial goals, for direct client acquisitions and inter-department referrals.
  • Manage day to day operation of the studio, including; reception, reservations, hosting, maintenance/quality control; including service, cleanliness and product usage, etc.
  • Responsible for hiring, training, scheduling, performance reviews, conflict management, business building, skill enhancement and goal setting.
  • Analyzes and monitors Key Performance Indicators (contract sales, department profits, expenses, retention, etc.) to identify trends, opportunities, deficiencies; takes action to positively impact sales and profit.
  • Models the brand, values, and lifestyle, maintains a professional image at all times; sets high standards for self, based upon competency model; builds an effective network within the company, across all departments, and in the local market.
  • Ensures team members complete all paperwork, client forms, client correspondence, series sold etc. in an accurate and timely fashion.
  • Ensures staff adherence to treatment standards and are fully executing the company policies and procedures. Enhance current and create new standards per healthcare regulations.
  • Researches and resolves client concerns promptly; shares best practices regarding client retention and service with other departments/managers so all can learn from concerns and solutions; puts the client first and models service and care standards at all times.
  • Tracks performance on sales activities, staff productivity and supplies/inventory.
  • Ensures team members are engaged and morale is high within the department; recognizes team members for high performance on a daily basis; communicates information needed to all team members and conducts weekly team member meetings.
  • Staffs department to ensure availability and maximize productivity of team
  • Performs additional duties as assigned.

COMPETENCIES

CLIENT FOCUS:

  • Builds client confidence, is committed to increasing client satisfaction, sets achievable client expectations, assumes responsibility for solving client problems, ensures commitments to clients are met, solicits opinions and ideas from clients, responds to internal clients.

RESULTS FOCUS:

  • Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

BUDGETS/COST CONTROL:

  • Plans for and uses resources efficiently, always looks for ways to reduce costs

PEOPLE DEVELOPMENT:

  • Provides feedback and coaching, rewards hard work and innovation, builds strong relationships, leverages strengths, challenges and develops staff members, and communicates effectively with team members.

STRATEGIC THINKING:

  • Communicates the company’s vision with the team, balances short and long term goals, keeps own and team’s work aligned with overall goals, understands the market and works to anticipate change, understands the industry and the competition, creates and adjusts strategic plans.

QUALIFICATIONS:

  • Minimum of five years of management in retail or service industry
  • Knowledge of tattoo/piercing or high end service industry, sales, people management, customer service and inventory management
  • Must enjoy sales and working directly with clients to ensure excellent customer service and impeccable person ability skills
  • Ability to work weekends and evenings when required by business needs
  • College degree or equivalent professional experience required
  • Proven track record of meeting and achieving goals/targets, cost control skills
  • Excellent technical/computer/closing skills
  • Ability to create and implement such documents as staff schedules, safety rules, standard operating procedures, and performance reviews
  • Must have strong written and oral communication skills
  • Must be able to prioritize, multi-task and have creative problem solving skills.

Company DescriptionEstablished in 2006, Black Line Studio in an innovative concept which incorporates the essentials of the art world through the combination of an upscale tattoo, body piercing and laser treatment boutique with the most exclusive selection of art, jewelry and after-care revitalizers.

Offering an exclusive collection of art for exhibit and acquire, Black Line Studio showcases its’ resident artist team’s full range of artistic talent and features several other Canadian Artists. Fashion jewelry carried at the boutique consists of carefully selected lines which enable customers to express their individual style with unique pieces.
Black Line Studio was founded with a vision to create a unique atmosphere which offers clients complete freedom of expression in a comfortable and creative environment. Whether someone is heavily tattooed, or has never experienced tattoo and piercing culture, the studio prides itself in providing an unparalleled experience which demonstrates commitment to quality and respect for individuality.

Situated in the heart of King Street West, Black Line Studio’s downtown location is set in one of the most vibrant and eclectic neighbourhoods in the city, while the uptown location is in Canada’s most prestigious outdoor mall

– Shops at Don Mills.

Black Line Studio’s wide range of clientele varies from Toronto residents and globetrotters to A-List celebrities. All are welcome to express themselves at Black Line Studio!

How to Apply