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VP Head of Innovation

Manulife Financial Corporation

This is a Full-time position in Scarborough, ON posted June 5, 2021.

Are you looking for unlimited opportunities to develop and succeed?

With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description As our new VP of Innovation, you will own the ongoing innovation efforts to support our ambition of becoming the customer and digital leader within our industry.

We are undergoing a fundamental re-imagining of our most critical customer and advisor experiences and extending products and services to build new revenue streams and business models, and you will play a key role.

Responsibilities: Stay abreast of emerging trends and opportunities and serve as a leader with vision to identify new opportunities to drive growth, transform the customer experience and improve our digital agenda Enable the company to capitalize on early stage initiatives, which will include scouting for, and executing on, strategic startup partnerships Establish the company’s approach and prioritization toward innovation, and guide the organization to develop, cultivate and pursue the most promising and ground-breaking ideas Drive the company’s capability in terms of testing, learning and scaling innovations across the enterprise Work with function and segment leaders as they formulate their business strategies to find opportunities for innovation to accelerate our customer and digital transformation and drive growth Work closely with global strategy teams and digital leaders within them to ensure alignment of strategic priorities Quarterback innovation centrally but enable innovation to thrive wherever it resides Build a global innovation ecosystem and promote thought leadership Establish appropriate tools, forums and processes to engage innovation champions and communicate the latest trends across the enterprise Perform ongoing market scans of the innovation developments among insurance and wealth management competitors, technology players, startups/incubators, and companies in adjacent industries Perform due diligence on potential partners, including complimentary service providers and emerging technology-based innovators, ranging from startups to established players Experience & Expertise: Experience in large, sophisticated organizations at an executive level, and a background in financial services preferred, though insurance is an asset A successful track record in innovation and digital transformation initiatives Previous success leading business, product, process and/or cultural transformation Tech-savvy and future-focused, with the ability to assess new concepts and technologies and resolve would be applicable and ground-breaking for the organization A deep understanding of digital trends and emerging technology solutions A track record of progressing new insights, products, processes and strategies across a highly matrixed, global organization Strong strategically, but with an execution focus and results orientation Agility & Potential Foresight
– able to spot the trends and developments that are most relevant to Manulife, and able to shape and clearly articulate the opportunities Learning
– Seeks out, absorbs, and leverages new learning and insight both about the external environment and about our internal business.

– Builds strong interpersonal connection through authenticity and empathy, while demonstrating the ability to transform themselves over time.

– Takes ownership in overcoming setbacks and failure, guided by integrity and a deep sense of purpose, enabled by sustainable energy and optimism.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is an equal opportunity employer.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation.

Information received regarding the accommodation needs of applicants will be addressed confidentially.