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General Manager of Operations

QuickStay

This is a Contract position in Toronto, ON posted May 8, 2018.

Job Description

General Manager of Hospitality & Operations

– Toronto

QuickStay is a hospitality company changing the way we travel, we’re building advanced technology and are offering guests a wide selection of luxury suites for both short and long term rentals.

Maintaining the highest quality standards across our units, we’re now looking for the right person to join our team to handle regular day to day operations. This role requires daily availability from 11am-3pm, with actual work hours varying throughout the week, as well as flexible schedule and the ability to be “on call” during evenings and weekends, for any urgent matters that come up.

About the position: As QuickStay’s general manager of operations, you’ll be providing on the ground logistical support to our office operations, by being the on-the-go handy person. This is a unique position where you’ll sometimes be required to act quickly to emergencies and make decisions on your own, where other times you’ll be tasked with specific projects to improve the efficiency of our operations and make sure the quality of our units is top notch. You’ll sometimes be scheduling trades, making sure the work is completed on time and on budget and other times you’ll need to be able to fix issues on your own. The majority of your work will be in the field, you must be able to work independently, be sharp and efficient. A drivers license is a must and a car is a bonus.

Responsibilities include:

  • Regular quality control and inspections of all units.

  • Quality control of the cleaning staff.

  • Coordinating maintenance requests with contractors and trades. Facilitating the completion of each task and supervising for quality.

  • Provide Ad-hoc requests as they come up (some are urgent emergencies).

  • Basic maintenance – fix a loose towel bar, unclog sinks/toilets, replace a lightbulb..

  • Fix TV and WiFi issues – need a basic understanding of how to debug, repair, reconnect AND call Bell/Rogers when necessary

  • Troubleshoot appliances and determine when professional repair is needed

  • Supply restocking (toilet paper, soap, shampoo, laundry detergent, etc.)

  • Purchase missing items, supplies and inventory and deliver to the units

  • Access and organize the storage lockers and maintain inventory counts of all items

  • Occasionally help guests with check-in procedure

  • Furniture assembly, picture-hanging and staging prep – Work with our designer to help set up new QuickStay properties, bringing them from empty to guest-ready in just a few days.

  • Inventory management of our linen suppliers.

Who we’re looking for:

  • You love handy work and you own some tools

  • You are organized, hard working, detail-oriented, energetic, and not afraid to roll up your sleeves

  • You are honest and trustworthy!

  • You have a great attitude and you’re easy to work with *VERY IMPORTANT*

  • You’re comfortable with a drill, a brush, a screwdriver, a hammer and a level

  • You know what an allen key is and you have experience assembling furniture, even if the drawings are wonky

  • You’re able to lift heavy items including boxes and furniture

  • You’re an awesome troubleshooter and problem solver and you try to resolve an issue on your own before asking for help

  • You own a smart phone and have a valid driver’s license and access to a car – Important because you need to always be reachable and mobile!

  • You have excellent communication skills. You’re able to perform well under pressure

If you’re up for the challenge to work in a fast paced startup environment with a flexible schedule in a versatile role, we’d love to hear from you.

Company DescriptionQuickStay is a high-end executive rental company, offering a wide selection of luxury suites. With our cutting edge technology, we ensure your check-in and checkout are seamless. From the second you step through the door, you’ll feel right at home. We are constantly available to answer questions, and our services are second to none.

We’re the creators of Autohost.ai, which is an automation suite for short-term rentals.

How to Apply