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Help Desk Manager – contract

Compugen Inc.

This is a Contract position in Scarborough, ON posted June 13, 2021.

Position: Help Desk Manager
– contract Location: Vancouver, British Columbia Job Id: 2614 of Openings: 1 About Compugen Compugen is one of Canada’s largest privately-owned Information Technology (IT) Solution Providers.

We help customers design, acquire, integrate and operate technology.

Our mission is to help organizations realize new possibilities.

Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.

We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you.

Join us and help us make a difference.

Help Desk Manager Responsibilities: Provide direction to Technical Call Centre
– Customer Service ensuring effective technical and customer support is delivered to end users either via phone and Microsoft Teams Provide guidance on troubleshooting for all types of technical inquiries, service requests, and issues involving smartphones/tablets Lead the team, encouraging innovation through ideas for process improvement and efficiency Develop, implement, and/or participate in knowledge base articles and/or documentation for Service Desk use Document all problems and solutions in a Microsoft Teams environment Qualifications Exceptional customer service and interpersonal skills, with a focus on leadership Ability to clearly communicate objectives with support staff, time tracking and reporting 2 years of leadership experience supporting technical support activities Related experience in a call center/ service desk environment.

Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a fast-paced environment Experience working in a team-oriented, collaborative environment Equity Statement Consistent with our commitments to equity and diversity, we actively recruit from all designated groups.

We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process.

We aim to provide a work environment where excellence is allowed to flourish and diversity is prized.

Compugen is committed to providing accommodation throughout the interview and employment process.

If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs Apply for this Position